Terms of Service

Last updated: 29 July 2026

1. About these Terms

This website and online store are operated by Jaques Australian Coffee Pty Ltd as trustee for the RAJA Trust, trading as Jaques Coffee Plantation and Jaques Australian Coffee.

Throughout these Terms of Service:

• “Jaques Coffee”, “we”, “us” and “our” refer to the website operator;
• “you” and “your” refer to a visitor, customer or other user of the website; and
• “website”, “store” and “Service” refer to our website, online store and related services.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and services online.

These Terms apply when you:

• browse or use our website;
• create or use a customer account;
• place an order;
• purchase a product, gift card, ticket, booking or other service;
• submit a review or other content; or
• otherwise interact with our online store.

These Terms should be read together with our:

• Privacy Policy;
• Return and Refund Policy;
• Shipping Policy;
• Subscription Policy, where applicable;
• Legal Notice; and
• any product-specific, promotional or booking conditions displayed before purchase.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

2. Accepting these Terms

By using our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, you should not place an order or continue using the website.

These Terms apply to retail purchases made through our online store. Wholesale, trade, distributor or other commercial purchases may be subject to separate written terms.

3. Eligibility

You must be legally capable of entering into a binding agreement to place an order.

A person under 18 years of age may use the website only with the involvement and permission of a parent or legal guardian.

Some products, services or experiences may have minimum-age requirements. You must meet any legal age requirement displayed before purchase, and we may request reasonable proof of age where required by law.

4. Acceptable use

You must not use our website:

• for an unlawful, fraudulent or misleading purpose;
• to infringe our rights or another person’s rights;
• to submit false or misleading account, payment or delivery information;
• to impersonate another person;
• to distribute viruses, malware or harmful code;
• to interfere with the website’s operation or security;
• to gain unauthorised access to an account, system or network;
• to scrape, harvest or collect personal information without permission;
• to send spam or unsolicited communications;
• to make fraudulent purchases or payment claims; or
• in any way that could reasonably damage our business, customers, systems or reputation.

We may restrict or suspend access where we reasonably believe this section has been breached.

5. Customer accounts

You may be able to create a customer account through Shopify.

You are responsible for:

• providing accurate and current information;
• keeping your login details secure;
• restricting access to your device and account; and
• promptly notifying us if you suspect unauthorised account activity.

You must not create an account using another person’s identity or provide false information.

We may suspend or close an account where reasonably necessary because of suspected fraud, security risks, unlawful activity or a serious breach of these Terms.

Closing an account does not affect an existing order, refund request, payment obligation or right that arose before closure.

6. Products and services

We take reasonable care to describe and display our products and services accurately.

Product photographs are provided for illustration purposes. Colours, packaging, labels, dimensions and appearance may vary because of:

• differences between screens;
• updated packaging;
• supplier changes;
• seasonal availability;
• natural variations; and
• reasonable production or manufacturing differences.

Measurements and weights may be approximate unless we expressly state otherwise.

We may change or discontinue products and services, but this will not affect an order we have already accepted unless:

• you agree to the change;
• an equivalent or better remedy is offered and accepted;
• the product cannot legally be supplied; or
• cancellation is otherwise permitted by law.

7. Coffee and agricultural products

Coffee is a natural agricultural product. Its flavour, aroma, appearance and characteristics may vary between:

• farms and growing regions;
• seasons and harvests;
• crop transitions;
• roast batches;
• storage conditions; and
• brewing methods.

We may gradually blend coffee from different crop periods to maintain consistency.

Reasonable natural variation does not necessarily mean that a product is faulty. This does not limit your rights where a product is unsafe, contaminated, defective, substantially different from its description or otherwise fails to comply with the Australian Consumer Law.

8. Food, ingredients and allergens

Product labels and website descriptions may contain ingredients, allergen information and preparation instructions.

Customers with allergies, intolerances or particular dietary requirements should:

• read the product label before use;
• review the information available on the product page; and
• contact us before purchasing where clarification is required.

Packaging, recipes or ingredients may change. The information printed on the product’s current packaging should be checked before consumption.

Nothing in this section excludes our responsibility to provide accurate mandatory food information or to comply with applicable food-safety and consumer laws.

9. Prices, taxes and charges

Unless clearly stated otherwise:

• prices are displayed in Australian dollars;
• prices displayed to Australian consumers include GST where applicable; and
• delivery charges are calculated or displayed before an order is submitted.

Any unavoidable fee will be disclosed as part of the total price as required by law.

Prices and promotions may change before an order is accepted. A change will not affect an order we have already accepted unless you agree or the change is required by law.

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Where these charges are not collected by us at checkout, they are generally the recipient’s responsibility.

10. Placing an order

Submitting an order is an offer from you to purchase the selected products or services under these Terms.

An automated order-confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.

We ordinarily accept an order when we:

• send a dispatch confirmation;
• make the product available for collection;
• issue or activate the purchased ticket, booking or digital product; or
• otherwise expressly confirm acceptance.

We may make reasonable quantity limits available for particular products, promotions or customers.

11. Refusing or cancelling an order

Before accepting an order, we may refuse or cancel it for a legitimate reason, including:

• the product is unavailable;
• we cannot deliver to the nominated address;
• payment was not authorised;
• the order appears fraudulent or unauthorised;
• an applicable age or identity requirement has not been met;
• the order breaches a quantity or promotional limit;
• the product cannot lawfully be supplied;
• the order appears to be for unauthorised commercial resale; or
• there is an obvious pricing, description or system error.

If an obvious pricing or description error is identified before acceptance, we may contact you and offer the choice of:

• proceeding at the correct price or with the corrected information; or
• cancelling the affected item for a full refund.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled item and any associated delivery charge that is no longer required.

We will not cancel an accepted order merely because fulfilling it has become less profitable or inconvenient.

12. Payment

Payment must be made using a payment method offered at checkout.

Payments may be processed by Shopify Payments, Shop Pay, PayPal or another payment provider. The provider may apply its own terms and privacy policy.

You authorise the payment provider to charge the amount displayed at checkout.

We do not generally receive or store your complete payment-card number.

We may take reasonable steps to verify:

• the identity of the purchaser;
• the authority to use a payment method;
• the billing or delivery information; and
• the legitimacy of a transaction.

An order may be delayed or refused where payment cannot be verified or where fraud is reasonably suspected.

We will not charge a payment card for an additional or replacement order without appropriate authorisation.

13. Delivery

Delivery is subject to our Shipping Policy and the delivery information displayed at checkout.

Delivery dates are estimates unless we expressly guarantee a particular date.

We will take reasonable steps to dispatch orders within the stated timeframe. Delivery may be affected by circumstances such as:

• severe weather;
• natural disasters;
• road closures;
• carrier disruptions;
• remote-area access;
• industrial action;
• biosecurity restrictions; or
• other events beyond our reasonable control.

If a delay occurs, we will take reasonable steps to keep you informed and complete delivery.

If we cannot supply or deliver an accepted order within a reasonable time, you may be entitled to cancel the affected order and receive a refund.

If an order is lost or damaged before delivery, contact us so that we can investigate and provide the appropriate remedy. Your rights are not limited by any separate claim we may have against the delivery provider.

You are responsible for ensuring the delivery address and contact details supplied at checkout are correct. Additional delivery costs caused solely by an incorrect address provided by you may be payable by you where reasonable and disclosed before redelivery.

14. Collection orders

Where local collection is offered, you must collect the order from the nominated location during the available collection hours.

We may ask for:

• the order confirmation;
• identification; or
• written authority where another person is collecting the order.

Contact us if you cannot collect within a reasonable period. We will not dispose of or cancel a paid order without first making reasonable attempts to contact you, except where required for food safety or permitted by law.

15. Returns, refunds and consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a:

• repair;
• replacement;
• refund;
• repeat performance of a service;
• cancellation; or
• other remedy.

The remedy available generally depends on whether the failure is major or minor and whether the purchase involved goods or services.

Our additional change-of-mind and Coffee Satisfaction Promise are explained in our Return and Refund Policy. These additional promises operate alongside, and not instead of, your Australian Consumer Law rights.

A time limit, packaging requirement or change-of-mind exclusion in our Return and Refund Policy does not remove your rights where a consumer guarantee applies.

16. Experiences, tours and bookings

Where we sell tours, tastings, events, admission tickets or other booked experiences, additional booking conditions may be displayed before purchase.

These conditions may cover:

• booking dates and arrival times;
• guest numbers;
• age requirements;
• accessibility;
• food or beverage inclusions;
• rescheduling;
• customer cancellations;
• minimum numbers;
• weather;
• safety requirements; and
• circumstances where an experience cannot proceed.

Where we cancel an experience and cannot provide an appropriate alternative within a reasonable time, we will provide a refund or other remedy required by law.

A customer may be refused participation where reasonably necessary for safety, legal compliance or the protection of staff and other guests. Any refund in those circumstances will depend on the reason for refusal and applicable law.

17. Age-restricted products and services

Where an item or experience is legally age restricted:

• you must be of the required age;
• you must not purchase it for a person who is underage;
• proof of age may be required; and
• delivery, collection or participation may be refused where age cannot be verified.

Where we cannot legally supply an age-restricted product because the purchaser or recipient does not satisfy the applicable requirement, our refund of delivery or other costs may be reduced by reasonable costs already incurred, where permitted by law.

18. Gift cards and vouchers

Gift cards and vouchers are subject to any conditions displayed at purchase.

Unless an exemption applies, a gift card will:

• remain valid for at least the minimum period required by Australian law;
• display its expiry date or state that it has no expiry date; and
• not be subject to prohibited post-supply fees.

Gift cards:

• are not redeemable for cash except where required by law;
• cannot ordinarily be used to purchase another gift card;
• should be treated like cash; and
• may not be replaced if lost or stolen unless we can reasonably verify the balance and ownership.

Promotional vouchers supplied without separate payment may have different expiry dates or conditions where permitted by law.

19. Promotions and discount codes

Promotions and discount codes are subject to the conditions displayed with the offer.

Unless otherwise stated:

• only one discount code may be used per order;
• a discount cannot be applied after an order has been completed;
• discounts cannot be exchanged for cash;
• minimum-spend and product-exclusion conditions may apply;
• a promotion may end at the advertised time or when allocated stock is exhausted; and
• promotions cannot be used fraudulently or contrary to their intended purpose.

We may refuse or reverse the improper use of a promotion where this is reasonable and permitted by law.

Any mistake in administering a promotion will be corrected fairly and will not remove a customer’s statutory rights.

20. Subscriptions and recurring orders

Where we offer a subscription or recurring order, the applicable:

• price;
• billing frequency;
• minimum commitment;
• renewal arrangement;
• cancellation process; and
• other material conditions

will be disclosed before the subscription is started.

Any separate Subscription Policy forms part of these Terms.

We will not represent a recurring payment as a one-off payment or make cancellation unreasonably difficult.

21. Reviews, comments and customer content

You retain ownership of reviews, photographs, comments and other content you submit.

By submitting content, you give us a non-exclusive, royalty-free licence to use, reproduce, format and display that content for purposes reasonably connected with:

• operating our website;
• displaying customer reviews;
• responding to the submission;
• promoting the relevant product or our business; and
• maintaining business records.

This licence does not transfer ownership of your content to us.

You confirm that:

• the content is truthful and based on your genuine experience where presented as a review;
• you own the content or have permission to submit it;
• it does not infringe another person’s rights;
• it does not reveal another person’s private information without permission;
• it is not defamatory, threatening, unlawful or misleading; and
• it does not contain malicious software or unsolicited advertising.

We may decline, moderate or remove content where we reasonably believe it breaches these requirements. We will not remove a genuine negative review merely because it is unfavourable.

We may contact you about your submission, but we are not required to publish or respond to every submission.

22. Intellectual property

Unless otherwise stated, the website and its content are owned by or licensed to us.

This includes:

• the Jaques Coffee name and branding;
• logos and trademarks;
• product names and descriptions;
• photographs and videos;
• graphics and illustrations;
• written material;
• recipes and educational material;
• website design; and
• software or other original content.

You may view and print website content for personal, non-commercial use.

You must not copy, reproduce, republish, modify, distribute, sell, commercially exploit or use our intellectual property without written permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

23. Third-party services and links

Our website may use or link to third-party services, including:

• Shopify;
• payment providers;
• delivery providers;
• social-media platforms;
• review services;
• mapping services;
• analytics tools; and
• other applications connected to our store.

These services may be subject to separate terms and privacy policies.

We are not responsible for an external website that we do not own or control. However, this does not exclude any responsibility we may have for representations we make about a third-party product or service or for services supplied as part of our contract with you.

A link does not necessarily mean that we endorse the linked organisation or all of its content.

24. Personal information

Our collection, use, storage and disclosure of personal information are explained in our Privacy Policy.

Shopify and other service providers may process information required to operate the website, process transactions, prevent fraud and provide connected services.

25. Website availability and security

We take reasonable steps to maintain the availability and security of our website.

We do not promise that the website will always be:

• uninterrupted;
• completely free from errors;
• compatible with every device;
• free from malicious third-party activity; or
• available during maintenance or events outside our reasonable control.

Where practical, we will correct material website errors within a reasonable time.

You are responsible for using appropriate security measures on your own device and network.

26. Liability

Nothing in these Terms excludes, restricts or modifies:

• consumer guarantees under the Australian Consumer Law;
• liability for fraud or deliberate misconduct;
• liability for death or personal injury where it cannot lawfully be excluded; or
• any other right or liability that cannot legally be excluded or limited.

Subject to those rights, neither party is responsible to the other for a loss that:

• was not reasonably foreseeable when the relevant contract was made;
• was caused by the other party’s unlawful or negligent act;
• resulted from information the other party knew was materially incorrect; or
• could reasonably have been avoided by the affected party taking appropriate steps.

We are not responsible for business losses arising from a consumer purchase that was made mainly for personal, domestic or household use, except where liability cannot lawfully be excluded.

Where goods or services are acquired for business purposes and the law permits liability to be limited, our liability may be limited to an appropriate remedy permitted by law, such as resupplying the goods or services or paying the reasonable cost of doing so.

27. Circumstances beyond reasonable control

A party will not be responsible for delay caused by an event genuinely beyond its reasonable control, provided that the affected party:

• takes reasonable steps to minimise the delay;
• communicates material delays where practical; and
• resumes its obligations as soon as reasonably possible.

This section does not require you to pay for a product or service that we cannot supply and does not limit any non-excludable right to a refund, cancellation or other remedy.

28. Suspension and termination

We may suspend or terminate access to the website or a customer account where reasonably necessary because of:

• unlawful activity;
• fraud or attempted fraud;
• threats or abuse directed at staff or customers;
• a material security risk;
• repeated serious breaches of these Terms; or
• a legal or regulatory requirement.

Where appropriate, we will provide notice and a reasonable opportunity to address the issue.

Suspension or termination does not remove rights or obligations relating to:

• an accepted order;
• an amount already payable;
• a refund or consumer guarantee claim;
• intellectual-property rights;
• privacy obligations; or
• conduct occurring before termination.

29. Changes to these Terms

We may update these Terms to reflect changes to:

• our website or services;
• Shopify features;
• business operations;
• payment or delivery arrangements;
• security practices; or
• applicable laws.

The updated version will be published with a revised “Last updated” date.

Changes generally apply prospectively. An order will ordinarily remain governed by the Terms in effect when that order was accepted, unless:

• you agree otherwise;
• the change benefits you;
• the change is required by law; or
• applying the previous term would be unlawful.

We may provide additional notice of a material change where appropriate.

30. Entire agreement

These Terms, together with the policies and conditions incorporated into them, form the agreement relating to your use of our website and purchases through our online store.

Product-specific or promotional conditions displayed before purchase form part of the agreement for that purchase.

Where two terms are inconsistent, the more specific term will apply to the extent of the inconsistency, subject always to rights that cannot be excluded by law.

31. Severability

If a provision of these Terms is found to be unlawful or unenforceable, it will be read down to the extent necessary or severed if it cannot be read down.

The remaining provisions will continue to apply.

32. No waiver

A delay or failure to exercise a right does not waive that right.

A waiver is effective only for the particular circumstance for which it is given.

33. Governing law

These Terms are governed by the laws of Queensland and the Commonwealth of Australia.

Subject to any right you have to bring a matter in another jurisdiction, the courts of Queensland and the Commonwealth of Australia have jurisdiction in relation to disputes arising from these Terms.

34. Contact information

Questions about these Terms of Service may be directed to:

Jaques Australian Coffee
PO Box 502
Mareeba QLD 4880
Australia

Email: support@jaquescoffee.com
Telephone: +61 7 4093 3284