Orders are packed and dispatched from the same Mareeba estate where the coffee is grown, processed and roasted. Available delivery options, current pricing and any free-shipping progress are shown in the cart and confirmed at checkout for your address.

When tracking is available, it is sent to the contact details used at checkout. Please check those details carefully before placing your order.

If an order arrives damaged, incorrect or incomplete, contact the team promptly with your order number and clear photographs where relevant. Current store policies remain the source of truth for delivery estimates and refund eligibility.